English For Sales Assistant

Routine communication at work

Greetings:

• Welcome to (your store) …

• Good morning (12 am – 11.59 pm)

• Good afternoon (12 pm – 6 pm)

• Good evening (6 pm – 11.59 pm

++ you can also introduce yourself!

·         Good morning sir/ ms, my name is...

Offering help?

-          May I help you?

-          Can I help you?

-          May I help you to find what you are looking for?

Asking/ identifying customer preference

-          What size?

-           What size would you like?

-          What color?

Adds-on Selling:

•       Anything else?

•        Would you like to see our latest collection of (name of your product)?

•       Would you like to see the new arrival?

•       Hello Sir / Miss! That is our new collection of shoes/ jacket/ sweater!

Sumber : MAP Retail Academy